Repair and Restoration

Mahina Creations L.L.C. | Repair Request Form

1. Customer Contact Information

  • Full Name:

  • Email Address:

  • Phone Number:

  • Shipping Address: (To calculate return shipping costs)

2. Item Identification

  • Type of Jewelry:

    • [ ] Necklace / Lei

    • [ ] Earrings

    • [ ] Bracelet / Anklet

    • [ ] Other: _________

  • Shell Type (If known):

    • [ ] Momi

    • [ ] Kahelelani

    • [ ] Laiki (Rice shell)

    • [ ] Poleho

    • [ ] Unknown

  • Metal Type Preference (for clasps/hooks):

    • [ ] 14k Gold-filled

    • [ ] Sterling Silver (.925)

    • [ ] Solid Gold (Special Quote Required)

3. Repair Details

  • Describe the issue: (e.g., broken thread, missing shell, dull appearance, broken clasp)

  • Requested Services: (Check all that apply)

    • [ ] Restringing

    • [ ] Shell Replacement

    • [ ] Deep Cleaning / Polishing

    • [ ] Clasp / Hook Replacement

    • [ ] Complete Redesign

  • Estimated Item Value (for insurance purposes): $_________

4. Media Upload

  • Photo Upload: Please upload 2–3 clear photos of the jewelry. Include one close-up of the damaged area and one of the full piece.

5. Terms & Signature

Acknowledgment: I understand that Ni’ihau shells are natural and fragile. Mahina Creations L.L.C. will handle my item with the utmost care, but I acknowledge that there is a risk of further breakage during the restoration of aged or brittle shells. I am responsible for insured shipping to the studio.

Signature (Digital): ____________________ Date: __________

Please fill out this form and mail us at mahinacreationsllc@gmail.com